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About us
LAB Experience offers pragmatic advice, intelligent strategy and sustainable solutions to help you improve customer and employee experience management, increasing satisfaction and loyalty to deliver higher returns on investment.
We will apply the highest industry standards and KPIs, bring your people up to speed, redesign your business processes, analyze and ensure that your technology is well structured, properly configured and up-to date.
We are partners of the International Customer Experience Institute and fully accredited to implement their certification programs.
Our solutions
Our commitment extends beyond borders, as we aim to create a sustainable
business environment by leveraging our expertise and fostering client success.
Certifications
Lab Experience is the Country Partner of the International Customer Experience Institute (ICXI), for Portugal, Spain and the MEA Region.
The Institute was founded in the United Kingdom with the goal of setting global standards for Customer Experience Service Excellence in a diverse and constantly changing environment, through using “standards” as a means of providing the foundations for management systems to support the delivery of consistent and predictable customer experiences.
ICXS2019
For private sector organisations in a competitive world, a high standard of customer service and experience is often the key differentiator.
At the same time, public sector organisations also need to show that they are responsive, reliable and respectful to consumer needs.
IDCXS2022
IDCXS2022 reflects the increased international growth in scale, reach and scope of digital transformation and services delivered through Digital Channels.
The primary aim of the IDCXS2022 is to motivate organisations to focus their attention on the Digital Customer Experience through the delivery of service excellence techniques.
IEHWS2023
The value and necessity of the role of employees in resolving the service quality/customer experience equation has always been well understood.
The certification aim is to provide organisations of all sizes in all sectors with the means and methodology to create the most positive and productive operational environment possible for the mutual benefit of the customer, the employee, and the organisation.
Other Solutions
Our events
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CX lab / customer experience community events
The CX LAB is a community event, organized by LAB Experience, that brings together CX professionals, including C-Suite executives, VPs, and Directors, from various industries and verticals.
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CX Summit
An event organized by LAB Experience and Media N9ve (Forbes Portugal, Forbes Africa Lusófona (Portuguese-speaking countries) and newspapers Jornal Económico and Novo, CX Summit is a prestigious Customer Experience event.
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Our clients
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Kristin Watson / Rome